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Refund & cancellation policy

Cancel a monthly plan whenever you like. Here is exactly when we refund, and how.

Last updated 12 November 2026

Monthly plans (Hosting, Hosting + Support, Hosting + Support + SEO)

  • Plans are billed monthly in advance, on the same date each month, to the card or account you subscribed with.
  • You can cancel at any time. Cancellation stops all future charges; the service stays active until the end of the month you have already paid for.
  • We do not refund a billing month that has already started, in full or in part.
  • There are no cancellation fees and no minimum term.

When we refund in full

  • We cannot deliver the service you paid for — for example, we are unable to set up your hosting — and the problem is on our side.
  • You were charged twice for the same month, or charged after a cancellation took effect.
  • A payment was taken in error.

How to cancel

  • Email support@esparksit.com from the address you subscribed with, and tell us the plan. We confirm the cancellation in writing within one working day.
  • Paid with Razorpay: you can also use the link in your Razorpay subscription email.
  • Paid with PayPal: you can also cancel under Settings → Payments → Automatic payments in your PayPal account.

How refunds are paid

  • Refunds go back to the original payment method only.
  • We start an approved refund within 5 working days. Your bank or card issuer usually takes a further 5–10 working days to show it.
  • Amounts are refunded in the currency you were charged. We are not responsible for exchange-rate differences or fees charged by your bank.

Project work (custom software, apps, migrations)

  • Projects are governed by their own proposal, Statement of Work or contract, which sets out deposits, milestones and refunds.
  • Unless that agreement says otherwise, deposits are non-refundable once work has started, and work completed before a termination is billed.

Questions about a charge? Email support@esparksit.com or use the contact page. This policy forms part of our Terms & Conditions.

ESPARKS IT SOLUTIONS PRIVATE LIMITED · Ground Floor, 1 Moglakhar, Near SBI ATM, Nawada, Bihar 805110, India